Eligible Returns: Damaged or Defective
If Approved,Refunds will be credited in the original payment method in 10 to 15 Days Our damaged and defective item time frame is 15 days.Products: If you receive a product that is visibly damaged or defective upon arrival, please contact us within 5 days of receipt with photos or videos of the damage/defect.
Wrong Product Received: If you receive a product that is different from the one you ordered, please contact us within 5 days of receipt with photos or videos of the product received.
Missing Product: If you are missing a product from your order, please contact us within 5 days of receipt.
Ineligible Returns:
Opened Products: We cannot accept returns for products that have been opened or used, due to hygiene concerns.
Products Not in Original Condition: We cannot accept returns for products that are not in their original packaging or condition.
Products Beyond Return Window: We cannot accept returns for products received more than 15 days after the date of purchase.
Refund Process:
Upon receiving your returned product and confirming that it meets our eligibility criteria, we will process your refund.
Refunds will be issued using the original payment method.
Please allow 15 business days for the refund to be processed.
Contact Information:
For any questions or concerns regarding our refund policy, please contact our customer service team at [info@alphatraders.com or 91 8700840082].
